Payment Policy

1. Payment Process

When you are ready to finalize your purchase on Elise & Juliette , click on the "Payment" button.

If you do not have an account, you will be offered the opportunity to create one, or you can proceed as a guest .

The total amount of your items will be displayed on the payment screen. Please enter your payment method and billing address .

All transactions are secure and processed via our certified providers compliant with PCI-DSS (Payment Card Industry Data Security Standard) .

2. Accepted payment methods

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • International credit and debit cards

  • Secure payment via Shopify Payments or Stripe

We do not accept payments by check , bank transfer or cash .

3. Problems related to payment by bank card

If your transaction is declined, please check the following:

  • Ensure that the card number and expiry date are entered correctly.

  • Ensure that the account holder's name and billing address match those shown on your bank statement.

  • That your payment limit has not been reached.

If the problem persists, please contact your bank card issuer directly for assistance.

4. Payment security

All information transmitted during payment is encrypted via the SSL protocol .

No banking data is stored or kept on Elise & Juliette 's servers.

Payment processing is handled by providers that meet the highest industry security standards.

5. Additional assistance

For any further questions or if you encounter any difficulties during payment, you can contact our customer service department at the following address:

📧 contact@elisejuliettecreation.com

Our team will respond within 24 business hours .