Shipping Policy

By placing an order with Élise & Juliette , you agree to the following conditions. These are established to ensure that both parties are aware of and accept the terms of this partnership, with a view to mutual protection and a clear definition of our service commitments.

1. General Information

Subject to stock availability, we strive to maintain accurate inventory management, but stockouts can occasionally occur. If this happens, we will contact you to ask if you prefer to wait for restocking or receive a credit note.

2. Delivery costs

Delivery charges are calculated at checkout based on the weight, dimensions and destination of your order.
Delivery charges are paid at the time of purchase and this price is final.

3. Returns

The return conditions are available in our Returns and Refunds Policy , accessible at the bottom of the page.

4. Delivery conditions

Generally, international orders are delivered within 4 days . However, in some exceptional cases, it can take up to 14 days depending on the delivery method and the carrier used.

Shipping times

Orders are usually processed within 2 business days after payment.

We allow a 24-hour delay for any change of delivery address .

Our teams communicate with the warehouses from Monday to Friday , excluding public holidays.

The maximum shipping time is 3 business days .

During peak periods, delivery may take up to 1 to 2 weeks .

Important: shipping means sending the package; delivery means actual receipt by the customer.

In the exceptional event of a delay exceeding the 3-week deadline , we will offer you a solution:

  • Free return of your order, or

  • Issuance of a credit note exceeding the value of your purchase.

If your order confirmation is more than 3 weeks old, please reply to your order email or write to contact@elise-juliette.com .

To facilitate processing, please provide:

  • Your order number

  • The email address used

  • Your first name

  • The approximate contents of the order

  • The order date

Email subject: “Delivery times - [Your order number]”
Example: Delivery times - #125698

Our customer service will respond within 24 business hours .

4.4 Change of delivery address

You can request a change of address as long as the order has not been shipped.

4.5 Shipping to PO Boxes

We ship to PO boxes via traditional postal services ; this option is not available via express courier services.

4.6 Delivery to military addresses

We can deliver to military addresses via postal services ; this is not available via courier services.

4.7 Products out of stock

If an item is unavailable, you will be contacted to choose between waiting for restocking or receiving a credit note with a value greater than your initial order.

4.8 Exceeded deadlines

If you notice a delay, please contact us at contact@elise-juliette.com .

5. Tracking notification

Upon dispatch of your order, a tracking link will be sent to you to follow the delivery of the package according to the information of the carrier.

6. Package damaged during transport

If a package is damaged upon delivery, refuse it if possible and contact our customer service.
If the package was delivered in your absence, please contact our customer service immediately at contact@elise-juliette.com .

7. Customs and taxes

7.1 VAT

VAT is already included in the price shown when you place your order.

8. Cancellations

You can cancel your order as long as it has not been shipped.
Once the order has been shipped, please refer to our Returns and Refunds Policy .

9. Insurance

Each package is insured against loss and damage up to the value declared by the carrier.

The loss is only recognized after official confirmation from the carrier .

A delivery marked as "delivered" by the carrier is considered valid.

In the event of a dispute, we are committed to satisfying you with a free return or a credit note exceeding the amount of your order .

9.1 Procedure for damaged packages

We will apply the conditions mentioned in our Returns and Refunds Policy .

9.2 Procedure for lost packages

If the carrier confirms the loss, Élise & Juliette will offer you the free return of the items or a credit note greater than your initial purchase .

10. Customer Service

For all customer service inquiries, please contact us at contact@elise-juliette.com .